If talk about web-based services, what are the actual criteria of vendors’ reliability?
Really, how the common user can define if the service is trustworthy and what are the key factors?
There are 5 tips listed in TrackVia blog post by Ed Dunigan in order to clear things up what the customer should take into account and what makes the service reliable.
I tried to briefly sum it up:
- Great back-up services
- Test all features
- Challenge the Service Department
- Read the Manual
- Ask to talk to current drivers
I really doubt those are the reasons to consider the vendor reliable and its enough to make right decision. Let’s see exactly why.
Firstly, I can hardly recall the vendor that doesn’t provide data back up in present time. This is not the issue to worry about. If the company goes down the customer will get the data back in any case. The other thing is that nobody cares what you gonna do with this data afterwards and how to migrate it somewhere else. So, transition plan is completely the users concern yet.
Secondly, don’t waste your precious time on testing ALL features the system offers. It’s better to spend it on checking if the service fits your specifics, trying to set up only the functionality you need right now.
And what I definitely wouldn’t recommend to do is to bother the Service Department asking them useless questions in order to try their knowledge.
Concerning Manual reading I’ll tell you this: if trying the service there is a need to constantly read the Manual, this is definitely not the solution you are looking for.
Well, there are many companies out there that setisfy all above listed points. There is a live example of the Coghead's failed venture that complied to the Ed's list pretty well. Did it stand to the Five Star Crash Test?
So, what is that than? I believe if the company is capable to stay afloat because of its own revenue it’s already something you can trust. Investors money is not something to rely on, especially now.
Before making any decisions, check everything properly.